Refund policy
Last Updated: Feb 5th, 2025
Our Policy
We want you to absolutely love your new clothing! But if something isn't quite right, we've got you covered. Here's how our refund policy lets you return eligible items for store credit:
Refund/Replacement Window
If there’s an issue with your order, please contact us within 14 days of the delivery date. The sooner you reach out, the quicker we can resolve the situation.
How to Request a Refund or Replacement
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Contact us immediately at info@malfashion.com with your order number and a description of the issue (e.g., damaged item).
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Include photos of the damaged item or the issue you’re experiencing. This helps us process your request faster.
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We’ll review your request and, if approved, provide you with options for a full refund or a replacement item.
Conditions for Refunds/Replacements
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Refunds or replacements are only offered for items that arrive damaged or are not as described.
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We may require you to provide proof of the issue (e.g., photos or videos) before approving your request.
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Unfortunately, we cannot offer refunds or replacements for items that have been worn, washed, or altered after delivery.
Damaged Items
We understand that accidents can happen during shipping! If your item arrives damaged, please contact us right away. We’ll work with you to either issue a full refund or send a replacement at no additional cost.
Additional Notes
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We reserve the right to deny refund or replacement requests that do not meet the conditions outlined above.
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Requests made after 14 days from the delivery date will not be accepted.
By rocking Malfashion, you agree to our return policy. If you have any questions, don't hesitate to contact us!
